Account deletion
Taxilit- Account & Data Deletion Request
This page explains how to request deletion of your Taxilit account and the personal data associated with it, published by Taxilit Technology. You can request deletion at any time, without having to reinstall the app.
How to request deletion
- Open the Taxilit app and sign in.
- Go to Profile → App Settings → Delete My Account.
- Confirm with your password. Your account is deleted immediately.
Can't access the app? Use the form on this page instead.
Data we delete
- Rider profile: name, email address, phone number, password and profile photo.
- Identity verification documents and proof of address.
- Wallet and saved payment preferences.
- Saved places, preferences, notification tokens and app settings.
Data we retain
- Completed trip records (route, distance, fare and date), with your personal details removed.
- Payment and transaction records, kept for tax, accounting and regulatory compliance.
- Records of safety incidents, disputes or fraud investigations, where needed to protect riders, drivers and Taxilit.
Retained records are no longer linked to your name or contact details and are kept only for as long as Nigerian tax, financial and regulatory law requires, after which they are permanently deleted. See our Privacy Policy.
Prefer email?
Email support@taxilit.com with the subject "Account deletion request - Taxilit" from the email address registered to your account.