How can we help?

Open the app, enter your destination, check the price and tap to request. We will match you with the best nearby driver and show you their details and arrival time.

Prices reflect the route, expected trip time and demand at that moment. If the price changes while you are deciding, the app shows you the new price and asks you to confirm before booking.

Your final fare is calculated from the actual distance and time of your trip, using the rates locked in when you booked. Longer routes or heavy traffic can change it, but it will not go beyond the limit set for your region relative to your estimate unless the trip itself changes. Every fare has a full breakdown in the app.

To get you picked up sooner, we sometimes match you with a driver who is just finishing a trip nearby. The app shows you when they will finish and when they will reach you, and follows them live on the map.

If we cannot find a driver within the search time, your request ends and nothing is charged. You can try again straight away.

You can pay your driver in cash at the end of the trip, or pay with your Taxilit wallet.

Go to Wallet, choose Fund wallet, enter an amount and pay securely with your card through Paystack. You will return to the app automatically when you are done, and your balance updates once the payment is confirmed.

Some payments take a moment to confirm. The app keeps checking automatically and updates your balance as soon as it is confirmed. If it has not appeared after a while, contact us with your payment reference.

Add your code on the booking screen before you request a ride. You will see the discount in your price straight away. If a code cannot be used, the app tells you why, for example if it has expired or does not apply to that ride type.

Yes. Cancelling while we are still finding you a driver is always free.

Cancellations made after a driver has been assigned count toward a streak. Your first five in a row are free. From the sixth onward, a fee applies to each one and is added to your next trip. Completing a trip resets the streak to zero. The app tells you before you cancel if a fee will apply.

If your driver cancels before picking you up, we automatically look for another driver for you at no extra cost.

Download the Taxilit Driver app, create an account, add your driver's licence, NIN and vehicle documents, and wait for approval. You can go online as soon as your account and vehicle are approved.

Your account and vehicle must both be approved. If you recently changed your vehicle's plate number, type, make, model, year or identification number, the vehicle needs to be approved again before you can go online.

Set a destination, such as home, and you will only receive trips that take you toward it. It can be used a limited number of times each day.

While you are online, the app keeps sending your location even in the background so trips continue to be tracked accurately and you keep receiving requests. Location is only collected while you are online.

Earnings from wallet trips go into your driver wallet, and you keep the cash from cash trips. You can withdraw your wallet balance to your bank account from the Earnings tab.

Go to Profile, open your profile settings and tap your photo to upload a new one.

Riders can delete their account from the settings in the app. Drivers should contact our support team.

Our Privacy Policy explains exactly what we collect, why and who we share it with.