Agreement to these terms
These terms govern your use of the Taxilit rider app, the Taxilit Driver app and this website, all operated by Taxilit Technology ("Taxilit", "we", "us"). By creating an account or using our services you agree to these terms and to our Privacy Policy. If you do not agree, please do not use our services.
Our service
Taxilit is a technology platform that connects riders with independent drivers in Lagos. Drivers are not employees of Taxilit; they choose when to go online and which trips to accept.
Your account
- You must be at least 18 years old to create an account.
- The information you give us must be accurate and kept up to date.
- You are responsible for keeping your login details secure and for all activity on your account.
- We may ask you to verify your identity before you can use some features.
Booking and pricing
- Before you book, the app shows you a price estimate based on the route, expected trip time, demand at that moment and any promotion you apply.
- If the price changes before you confirm, the app will show you the new price and ask you to confirm again. You will never be booked at a price you have not seen.
- The rates, demand multiplier, fees and taxes shown in your estimate are locked when you book. Your final fare is calculated from the actual distance and time of the trip using those locked rates.
- To protect you, the final fare will not exceed the limit set for your region relative to the estimate you booked, unless the trip itself changes.
- A full breakdown of every fare is available in the app after each trip.
Payments
- You can pay with cash or with your Taxilit wallet. Wallet top ups are processed securely by Paystack.
- When you pay with your wallet, the estimated fare is reserved when you book and the final fare is charged when the trip ends. Any unused amount is returned to your available balance.
- If a final fare is higher than your wallet balance, your balance may become negative. You will need to top up before paying with your wallet again.
- Cash payments are made directly to your driver at the end of the trip.
Cancellations and fees
- You can cancel free of charge while we are still finding you a driver.
- Cancellations made after a driver has been assigned count toward a cancellation streak. A completed trip resets the streak.
- Your first five cancellations in a row after a driver has been assigned are free. From the sixth onward, a cancellation fee applies to each one. The amount is shown in the app before you cancel.
- Cancellation fees are added to your next trip and shown as a separate line in your fare.
- If your driver cancels before pickup, we will look for another driver for you at no extra cost.
- If you do not arrive at the pickup point, your driver may cancel the trip after waiting for the time shown in the app.
Promo codes
- Promo codes are subject to the conditions shown with the code, such as a minimum fare, an expiry date, the regions and ride types it applies to, and how many times it can be used.
- Only one promo code can be applied to a trip. Promo codes have no cash value and cannot be exchanged or transferred.
- A code may become unavailable if its usage limit is reached before your booking is confirmed. The app will tell you and show the updated price.
- We may cancel a promotion or a discount if we believe it has been misused.
Conduct and ratings
Riders and drivers must treat each other with respect. Harassment, discrimination, violence, damage to vehicles, travelling with illegal items and any unlawful behaviour are not allowed. After each trip, riders and drivers can rate each other. We may review accounts with consistently low ratings or reported misconduct.
Additional terms for drivers
- You must hold a valid driver's licence and complete our verification before going online.
- Only approved vehicles can receive trips. If you change your vehicle's plate number, type, make, model, year or identification number, the vehicle must be approved again before you can go online.
- Taxilit charges a commission on each completed trip at the rate shown in the app. For wallet trips, your earnings are credited to your driver wallet. For cash trips, you collect the fare and the commission is settled against your wallet.
- If the commission you owe on cash trips passes the limit set for your region, you may not receive cash trips until the balance is settled.
- Destination mode can be used a limited number of times each day and for a limited time, as shown in the app.
- You are responsible for complying with all transport laws and regulations that apply to you, including those of Lagos State.
Prohibited use
You must not:
- Use our services for fraud, including fake bookings or misuse of promotions.
- Access or attempt to access accounts or systems without permission.
- Copy, modify or reverse engineer our apps, except where the law allows it.
- Interfere with the normal operation of our services.
Suspension and termination
We may suspend or close accounts that break these terms, create a safety risk or are involved in fraud. You can stop using our services and delete your account at any time.
Our liability
We work hard to keep Taxilit available and reliable, but we cannot guarantee that the service will always be uninterrupted or error free. To the extent permitted by law, Taxilit is not liable for indirect or consequential losses arising from your use of the service. Nothing in these terms limits any rights you have under Nigerian consumer protection law.
Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be handled by the courts of Lagos State, unless the law requires otherwise.
Changes to these terms
We may update these terms from time to time. We will let you know about significant changes in the apps or by email before they take effect. Continuing to use our services after that means you accept the updated terms.
Contact us
Questions about these terms? Email us at support@taxilit.com.