Safety is built into every trip.
From the moment you request a ride to the moment you arrive, these features are there to protect riders and drivers alike.
Before the trip
Verified drivers
Every driver's identity and driver's licence is checked before they can go online.
Approved vehicles
Vehicles are reviewed with their registration, insurance and roadworthiness documents. If a driver changes key vehicle details, the vehicle must be approved again.
Know who is coming
You see your driver's name, photo, rating, car model, colour and plate number before pickup. Always check that they match.
During the trip
Live tracking
Follow your driver on the map as they approach and throughout your journey.
Private by design
Phone numbers are only shared once a trip is assigned, and riders never see details of another passenger.
In app messaging
Chat with your driver inside the app without sharing personal contact details in advance.
After the trip
Two way ratings
Riders and drivers rate each other after every trip, which helps us keep standards high.
Report an issue
Drivers can report a problem with a trip directly in the app, and riders can reach our support team at any time.
Working with regulators
Completed trips are reported to the Lagos State Ministry of Transport as required, supporting safer roads for everyone.
In an emergency, call the emergency services first.
For anything else related to your safety on a Taxilit trip, contact our support team.